You can cancel before production starts
Open your private order link and use “Cancel before production starts.” Cancellation remains available until your printer accepts the order and starts production, including while a proof is being prepared or reviewed.
A successful cancellation stops fulfilment and initiates a full refund to the original payment method. The order page shows the refund status. A refund may require staff review if the payment provider cannot process it immediately; your order will remain stopped.
If we cannot fulfil your order
Your printer may decline an order that cannot be produced. We will stop fulfilment and initiate a refund to the original payment method.
Once production starts
Custom artwork has been approved specifically for your order. The self-service cancellation option closes when production starts. If you discover a problem, contact us promptly by replying to your order email so we can review what can be done.
Damaged or incorrect prints
If your print arrives damaged, differs from your approved proof, or has another problem, contact us with your order details and clear photos. Keep the print and packaging while we review the issue. We will discuss the appropriate resolution with you before asking you to return anything.
When a refund appears
Refunds are sent through the original payment provider. The timing of the credit depends on your bank or payment method. This policy does not limit rights that apply under consumer law.